Waste Satisfaction Survey 2024

Feedback updated 21 Nov 2024

We asked

Residents living in South Oxfordshire and Vale of White Horse, who use the waste services, to provide feedback on the services.

The survey included questions about the waste and recycling collection service, street cleansing, food waste service, reduce, reuse, repair, recycle, and bins, as well as actions the councils should focus on.

The survey ran for six weeks until 23 April 2024.

You said

We received 252 responses to the survey.

Some of the key outcomes are below.

Overall, 86% of respondents expressed satisfaction with the waste and recycling collection service. Respondents were satisfied with the reliability of the service i.e. collecting on the correct date (86%), the state their bins have been returned i.e. not damaged (66%) and how the collection team returned their bins to the correct location (54%).
82% use the food waste collection service, while 12% do not and 6% sometimes use it.
36% of respondents expressed dissatisfaction with street cleanliness and 40% with road sweeping across the districts.
62% of respondents didn’t know the following five stages form part of the waste management hierarchy: 1. reduce the number of things we buy, 2. reuse and repair, 3. recycle, 4. energy recovery or incineration and 5. disposal or landfill.

You can view the full survey summary report here.

We did

We have used the survey to form part of our annual report to the Joint Scrutiny Committee on the performance of our waste and street cleansing contract provider, Biffa Municipal.

In addition, information received is being used to help form our 2025/26 communications plan.

Results updated 21 Nov 2024

We are very grateful to all those who took the time to respond to the survey and provide their comments.

Files:

Survey Summary Report, 810.2 KB (PDF document)

Overview

We would like to know what you think of our waste and recycling services across South Oxfordshire and the Vale of White Horse.

You may recall that we asked for your views on our services in summer 2023. We received over 2,000 responses - thank you to everyone who took part! If you would like to see the summary report from last year, please click here to view the report.

In last year's survey 83% respondents expressed satisfaction with the waste and recycling collection service. The survey also highlighted that some residents are unsure about who is responsible for street cleaning - we are now working towards making this clearer for people.

Take our 2024 waste survey

We would now appreciate it if you could take part in this new survey to let us know what you think about waste and recycling, food waste collections and street cleaning services. This will help us to continue to identify satisfaction levels with these services and highlight areas for improvement.

Please note, this survey focuses on waste services provided by South Oxfordshire and Vale of White Horse District Councils only. It does not cover any questions relating to recycling centres, highways and weeds as these services are owned and managed separately by Oxfordshire County Council.

Please complete this survey by 11.59pm on Tuesday 23 April 2024.

If you have any questions about the waste services, or if you require this survey in an alternative format (for example large print, Braille, audio, email, Easy Read and alternative languages) please email waste.team@southandvale.gov.uk or call 01235 422146.

Personal data

Your feedback is anonymous. Any personal information you provide to the councils within your comments that could identify you will not be published in the summary report. All personal information supplied to the councils will be handled in accordance with the Data Protection Act 2018. Further information is available in our privacy statement.

What happens next?
Once the survey has closed, all comments will be reviewed and a summary report will be produced. The feedback received will be shared with respondents in the coming months.

Areas

All Areas

Audiences

General Public

Contact